Email Services Configuration

Email Services Configuration

Email Services Configuration

Here are a few additional configurations that you can use to receive copies of the Emails that you get in your account using a Forwarding Address or BCC. Reply Tracking is also elaborated. Covered in this Article:

How to Configure Email Services?

Once you are in the location, click on Settings -> Email Services

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Forwarding Address

If a lead responds to an email, that response is always going to show up in Conversations tab, however, if you want a COPY of the lead’s email response to go to someone’ email, you could put in that email address there.

Please Note

You could enter multiple forwarding email addresses here separated by a comma, e.g.email1@test.com,email2@test.com,email3@test.com
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When you reply to the leads' email in your inbox outside HL, your reply will not sync back to the CRM.

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BCC Emails

You will receive a Blind Carbon Copy every email that goes out from that location.

Forward to assigned user

The assigned user of the lead will receive the email replies in their Email Inbox.

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