Web Chat Widget

Web Chat Widget

Web Chat Widget

Live Chat = Free Leads!

Installing the HighLevel Live Chat widget on client websites is one of the easiest ways to generate leads without the need for ad-spend. Where traditional live chat often results in a bad user experience due to lengthy response times, the HighLevel chat widget excels as it opens up a 2-way SMS chat, freeing the user to leave the website but continue the conversation!

How to add the Chat Widget to Website and Funnels

To set up and install the web chat widget go to sites on the left hand side and then select the chat widget icon at the top navigation and then you can begin customizing the widget by selecting a section like the chat bubble and then going through each option. Notice as you change the options, the changes are reflected in the preview on the right.

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Once you've configured everything to your liking, go ahead and hit the get code button at the top of the screen. You can there click the copy code button and that will copy all the code for you.

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To install the code on a Salestrack website, go to the website and then go to its settings tab, where you can then paste the code in the body, tracking code box, Hit save and then if you open up a page in that website and open up the preview, give it a refresh and you'll see the chat widget pop up on the bottom right hand side of the screen. If we click it, it'll expand, and we can see what it'll look like in an expanded state, To install the code on a funnel. Open a funnel, Click the Settings tab. And there you'll see another body tracking code where you can paste the script that you had copied.

How to trigger a notification for new chats

Step 1: Once you have a chat widget set up, you'll want to configure a Workflow Trigger to send a notification when a conversation is initiated via the chat widget.

To do this, the trigger event should be "Customer Replied" with a filter for "Reply Channel" set to "Chat Widget" like this:

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Please Note:

Every "Reply channel" will require its own respective trigger. For the example above we are only using "Chat Widget", if you wanted to use GMB chat you would need to setup a NEW trigger and or workflow for that specific event.

Step 2: Next hit the + > Search for "internal notifications" > You can select from 3 options:

1. Email - Send email to a specific Users or custom email

2. In-app notification - Send a notification via the webapp or mobile app to a specific Users or all

3. SMS - Send SMS to a specific Users or custom number

Quick Tip:

Use the "{{Message Body}}" custom value in your notification email/text to display the message that the user entered into the chat widget.

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